Frequently Asked Questions

There is no order minimum. We're pleased to offer industry exclusive pricing to our approved partners, no matter how many items they need.

Orders are usually processed within 1–3 business days. We will keep you updated on any delays and provide an estimated shipping date once your order is confirmed.

We take great care in packaging to ensure your items arrive in excellent condition. Each order is carefully packed and securely sealed.

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

We typically accept returns within 30 days of delivery if items are unused and in their original packaging. Please see our Return Policy for full details.

If your package is lost or arrives damaged, please contact us at support@affaonline.shop to file a claim. Save all packaging materials and damaged items as proof. Please see our Return Policy for full details.

For any inquiries or assistance, please reach out via our Contact Us page or email us at support@affaonline.store. Our support team is here to help!